Our Commitment
We want every family's experience with Okey Dokey Childhood Therapy to be a positive one. If something hasn't been right, we want to know. We handle all complaints with care, confidentiality and a genuine intent to put things right where we can.
How to Make a Complaint
You can raise a concern with us by email:
- Email management@okeydokey.com.au with the subject line "Complaint".
Please include enough detail for us to understand your concern, and let us know how you'd like us to respond. Providing your name and contact details helps us follow up, though we will also consider anonymous feedback.
What Happens Next
- We will acknowledge your complaint promptly.
- We will review what happened and may contact you to better understand your concern.
- Where we can, we will work with you to find a fair resolution.
- We will let you know the outcome of our review and any steps we are taking.
Contact
If you'd like to talk something through before making a formal complaint, you're welcome to email management@okeydokey.com.au. We're here to listen.