Intake Session GuaranteeNo Waiting — Immediate Start AvailableExperienced Registered CliniciansIntake Session GuaranteeNo Waiting — Immediate Start AvailableExperienced Registered CliniciansIntake Session GuaranteeNo Waiting — Immediate Start AvailableExperienced Registered CliniciansIntake Session GuaranteeNo Waiting — Immediate Start AvailableExperienced Registered Clinicians
Okey Dokey Childhood Therapy
Book Now

Our Promise

Intake Session Guarantee.

We want the first step to feel right. If it doesn't, we'll help you find a clinician who's a better fit — at no cost for that first new session.

What the Guarantee Is

Starting therapy is a big step, and the relationship between your child and their clinician matters. That's why we offer an Intake Session Guarantee for new clients. If, after your intake session, you feel your first clinician isn't the right fit for your child and family, you can let us know within seven days.

How It Works

  • Attend your intake session with your allocated clinician.
  • If you feel the fit isn't right, tell us within seven days of that session.
  • We'll help match your child with another suitable clinician from our team.
  • Your first session with the new clinician is provided at no cost to you.

Who Is Eligible

The guarantee applies to new clients who have completed an intake session with Okey Dokey Childhood Therapy and who let us know within seven days of that session that they'd like to be matched with a different clinician. It covers the first session with the new clinician only.

How to Request

Simply contact us on (03) 7034 4128 or at reception@okeydokey.com.au within seven days of your intake session. Let us know what wasn't quite right — any insight you can share helps us make a better match — and we'll work with you to arrange the next step.

The Details

  • The guarantee covers the first session with the new clinician only.
  • Is available to new clients following their first intake session, and requires receipt of payment for that first session before the next session with a different clinician can be booked.
  • Provides one 60 minute session with a different Okey Dokey clinician at no cost to you or your funding provider.
  • May only be used once per child client.
  • Must be requested within 7 days of the intake session; and
  • Is subject to clinician suitability and availability.

The complimentary session has no cash or refund value and cannot be transferred to another person. It does not guarantee that a particular clinician will be available at a specific time or that a particular therapeutic or clinical outcome will be achieved.

Our aim is simple: for your child and family to feel comfortable and confident with the care you receive from us. If you ever have concerns about the fit, please reach out — we're here to help.